Introduction

Your privacy is important to Locking Wheel Nut Removers. This policy sets out information on the personal data we collect about you, and your rights in respect of this data. This policy applies whether you use or interact with Locking Wheel Nut Removers, our services, and our related or associated website, web pages, social media platforms, landing pages or other online platforms.

Our websites may contain links to third party websites that are not covered by this policy. We therefore ask you to review the privacy statements of other websites and applications to understand their information & practices.

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This policy contains the following information:

Introduction

1. Who we are

2. The changes we make to the policy

3. What data we may collect

4. Third parties

5. Information on cookies

6. How we use your personal data

7. How we disclose your information

8. Retention of your personal data

9. Your legal rights

10. Links to partners and other websites 

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Who we are

Our company name is Locking Wheel Nut Removers. We are the data controller and are responsible for your personal data. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the contact details set out below.

Contact details  

Name of legal entity: Locking Wheel Nut Removers (WF RECOVERY GROUP)

Phone: 0800 772 3862

Email address's:

Main: info@wfrecoverygroup.co.uk

Accounts: accounts@wfrecoverygroup.co.uk

Booking: bookings@wfrecoverygroup.co.uk

Customer Service: cs@wfrecoverygroup.co.uk

Legal: legal@wfrecoverygroup.co.uk

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We respect your right to privacy and will only process personal information about you in accordance with applicable data protection laws. We comply with General Data Protection Regulation (2016/679) and the UK Data Protection Act 2018. If any of these laws are replaced or superseded, we will also comply with that.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

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The changes we make to the policy

We keep this privacy notice under regular review and, if we make any changes to this notice, we will place an updated version on our website. Regularly reviewing this page ensures you are always aware of what personal information we collect, how we use it and under what circumstances, if any, to which we share with other parties. 

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What data we may collect

Personal data, or personal information, is any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you when you use our Websites or services. Whenever we collect personal data about you, we must have a legal ground to do so.  We will ensure that your personal data is processed lawfully, fairly, and transparently without adversely affecting your rights. If you would like to view the type of data we collect please email us to request it.

We may process your data for compliance with a regulatory requirement or legal obligation to which we are subject too. Your data will only be processed if processing the data to comply with such an obligation is a reasonable and appropriate way of achieving compliance.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. 

 

Third parties

We work with third-party partners who help us provide and improve our products and services. We, acting under a lawful basis, may have to share your personal data with the following third parties (but not limited to):

Our payment processing company, this company processes your payments when you pay via an electronic means.

Subcontractors such as clients whom we conduct work on behalf of or whom have instructed us to conduct work on behalf of yourself.

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Information on cookies

We use cookies in accordance with the Privacy and Electronic Communications Regulations (implementing the EU Directive 2002/58/EC).

Cookies are small text files placed on your device when you visit our site and are used to make the user's experience more efficient. We are able to store cookies on your computer where they are necessary for the operation of the site however, for non-essential cookies we need your permission.

We use cookies to distinguish users and to improve our website. We analyse how you use our website, and we look at aggregate statistics about your usage, and how others use our website. We collect certain information from these cookies, and this includes information about your IP address, your location when you access the website, the date and time you access the website, the language you use and the type of browser you use.

We do not track individual users or use cookies to identify individuals. We use cookies to recognise you and your preferences, improve our site's performance and collect analytical information for ourselves and our business partners. Without the knowledge gained we would not be able to provide the service we do.

These are the types of cookies we use.

'Session cookies' allow us to track your actions during a single browsing session, but they do not remain on your device afterwards

'Persistent cookies' remain on your device between sessions. We use them to authenticate you and to remember your preferences. We can also use them to balance the load on our servers and improve your experience on our website

Session and persistent cookies can be either first or third party cookies. A first-party cookie is set by the website being visited; a third-party cookie is set by a different website. Both types of cookie may be used by us or our business partners.

We will always ask for your consent to use non-essential cookies. You are free to withhold consent to this, but it means that we might not be able to provide the full website experience to you.

If at any time you wish to disable our cookies, you may do so through the settings on your browser.

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How we use your personal data

We reserve the right to provide details of the Services provided to you, to the owner and/or registered keeper of the Vehicle (if not you).

WF Recovery Group reserves the right to use your details for the following:

a) To identify you when you contact us.

b) To help identify accounts, services and/or products which you could have from us or selected partners from time to time.

c) To help administer, and contact you about improved administration of, any accounts, services and products we have provided before, or provide now or in the future;

d) To carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information;

e) To help to prevent and detect fraud or loss;

f) To contact you in any way (including mail, email, telephone, text or multimedia messages) about products and services offered by us and/or selected partners unless you have previously asked us not to use the relevant personal data for such purposes;

We may allow other people and organisations to use information we hold about You for the purpose of providing services You have asked for, as part of the process of selling one or more of our businesses, or if we have been legitimately asked to

provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings. From time to time, these service providers and organisations may be outside the European Economic Area in countries that do not have the same standards of protection for personal data as the UK. We will, however, always use every reasonable effort to ensure sufficient protections are in place to safeguard your personal information.

We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance reasons. We may check your details with fraud prevention agencies. If you provide false or

inaccurate information and we suspect fraud, we will record this.

Where you give us information on behalf of someone else, you confirm that you have provided them with the information set out in these provisions and that they have not objected to such use of their personal information. Where you give us sensitive data about yourself or another person you agree (and confirm that the other person has agreed) to our processing of such information in the manner set out in these provisions.

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How we disclose your information

We may disclose your information in the following cases:

If we want to sell our business, or our company, we can disclose it to the potential buyer

We can disclose it to other businesses in our group, as defined in the Companies Act 2006

We can disclose it if we have a legal obligation to do so, or in order to protect other people's property, safety or rights

We can exchange information with others to protect against fraud or credit risks

We may contract with third parties to supply services to you on our behalf. 

Or as described above in 'how we use your personal data'

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Retention of your personal data

Your personal data will be retained only for as long as is necessary for the purposes set out in this privacy policy.

Your personal data will be retained and used to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Your personal information will always be under the GDPR guidelines and no personal data may be used for any advertisement or otherwise unlawful purpose.

Further information about your legal rights can be found in section 9 below.

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Your legal rights

When you provide us with personal data, you have certain legal rights, and these include:

To request access to, deletion of or correction of, your personal data held by us at no cost to you

To request that your personal data be transferred to another person (data portability)

To be informed of what data processing is taking place

To restrict processing

To object to the processing of your personal data

To complain to a supervisory authority

Right to withdraw consent 

If you wish to access, rectify, erase or transfer your personal data, please contact us at legal@wfrecoverygroup.co.uk

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Links to partners and other websites

This privacy policy only relates to our services and websites. We might have links on our website to other websites, and these websites will have their own terms and conditions and privacy policies. Similarly, partners or any third parties that you engage with through Locking Wheel Nut Removers services will have their own terms and conditions and privacy policies. You should check those privacy policies before providing your personal data to those websites.

 Please note that our policies will not apply to other websites that you get to via a link from our website. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

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For any information on any of the information displayed on this page or any other legal issue please email: legal@wfrecoverygroup.co.uk